Queue Management
Remodeling Customer
Service Areas
Queue Management system quantifies queuing demand for your business, such that your staff can be made aware in real-time. Queue Management system permit your customers to check-in instantly. QMS allow your business to gain valuable and in-depth information about customer journeys, service touch points, peak hours and more.
Versatile, Multi-functional
Universal,
You Name It
Hospitals
Hospital Queue Management is a complete queue management platform which enhances your patient experience.
Banking
Bank queue management system manages the full cycle of service, providing a hassle-free service throughout the customer’s journey.
Automotive
Queue Management solution is a helping hand in the automotive industry, it lets customers get their services done without halting time.
Utilities
Day-to-day utility services can be served instantly, as our Queue Management system make lives easier for your customers.
Education
Notify students via text alerts or phone messages, let your students be aware whenever they are inching close to their appointment or adequate service.
Airline
Optimize airport queues & improve customer experience, especially prior to boarding and in vital scenarios.
Government
Provide customers the cushioning of making appointments with ease by eliminating never ending queues.
Telecommunication
Manage in-store traffic and provide an exceptional service for your customers methodically.
TS Queue Management Solution
TS Queue Management is not another Queue Management System. Our Queue Management System comes along with unique and nifty features. Peculiar modules such as, Agent and Skill Based assigning are developed by our very own team. Moreover, our Queue Management Integration with CRM systems, make things less-complicated as it assists your representatives to get in touch with customer data at a glance with a 360 view. These impactful factors significantly differentiate us to stand strong in the market.
TS Token Dispenser
Token Dispenser acts as a catalyst compared to the traditional queuing system. Let your Customers, have full freedom. At TS we provide solutions as per clients requirement. Want to be fancy? — We can customize the KIOSK lay-out specifically for you. Want to be effective? — We can customize service categories as you wish. Want to be specific — We offer Multilingual support. From choosing the language to gain your customers info, we got you all covered.
The token dispenser generates a paper token along with crucial data depending on the reservation. Each ticket number is unique, and displayed on the screen at premises.
Features
- Screen Adaptability
- QR/NFC Scanner
- In-built camera
- In-built printer
- User-friendly
- Wi-Fi/LAN connectivity and more.
Main Display & Counter
Display
The Main Display and the Counter Display are the heart and soul of the Queue Management solution. These two displays keep your customers posted with queuing information related to the service. It’s not only about numbers, Main display can be also used an interactive source too, as it supports Videos, Images, RSS feeds, Live TV and more. These two displays drastically reduces the stress level of your customers as they are, only a look away from being updated. If, a customer misses his/her token number, we got it covered - The Counter Display is the solution. Counter Display showcases token numbers singly so that your customers never miss their reservation.
Features & Benefits
- Audio output from the Display
- Acts as a Content Manegement System (CMS)
- Interactive Display
- Pop-up notifications
- Can be used for Promotional & Entertainment purposes
- Live TV & Widgets
TS Agent Calling Pad
Let teller's to manage your customers at fingertips. Options such as Queue select, Next, Transfer, Random, Wait & Recall etc available at teller's fingertips to manage services of your clients. Whenever, a teller completes an action on the calling pad, the end-result will be displayed on the main display.
Features and Benefits
- Real-time updates
- Web Based
- Active Directory
- Interconnected with CRM
- User-friendly interface
TS Dashboard
Get in-depth insights from our Monitoring Dashboard. Reports can be drilled down on the basis of services at any time ranges. Data collected from the backend assists to identify individual KPIs too. TS Dashboard helps to unearth potential opportunities and the areas which your business need to be looked at Therefore, the company can get an understanding of the workflow process. Drive your business along with data via TS Dashboard. Track data and record continuous snapshots of your network’s performance in a comprehensive platform. Interactive infographics, data charts assist consumers at the backend to monitor data without any hassle. Network's performance can be viewed in at a glance.
Core Features
Real-time Dashboard
Find out your company’s most recent metrics at a glance. Analyze, track and report on data in real-time. The dashboard is automatically updated and provide users with instant and crucial data.
Centralized Web Base
The Centralized Management Portal is built in a comprehensive way which enables your business to view/modify data in a centralized hub.
Statistical Reports
Single point of focus for statistical figures.Track pin-point data along with onscreen interactive data visualizations. Seamlessly toggle and gain statistical data of your business in-depth.
Data Analytics
Dive deep down and extract insights from your enterprise effortlessly. Monitor raw data to grow your business to its potential.
CRM Integration
Spectacle your client’s data in a 360 view. Be closer to your customers and have a crystal-clear understanding, and the interactions your business have had before.
Measure KPIs
Be in touch with KPIs of your employees and set KPI goals. Ultimately, analyze performance inclined in order to achieve organizational objectives.
Role Based
Role based provide role specific info. Simply, it limits the data a role group is allowed to view. Making sure that non-authorized individuals cannot get into access to company’s sensitive data.
Alert Notifications
TS Backend conveys automated alerts for authorized members in cases such as when; a VIP member enters the premises, queue length exceeds, KPIs surpasses etc. The automated message and the use-case can be customized on client’s requirement.
3rd Party Integrations
In order to leverage your organization’s performance, having interconnected 3rd party integrations to the backend. Power BI integration such as Google Analytics, assists to instantly explore more data and reports of the enterprise.
Responsive UI
The backend is built in a way where users can easily adapt. In addition, the backend is responsive, so that the dashboard can be accessed from any smart device.
AD Integration
Active Directory (AD) connects employees with organizational resources. In addition, employees can authenticate user credentials, and automatically log in to organization’s system whenever the employees are connected to a corporate device within the network.