Customer Feedback
Customer Feedback
Solution
Customer feedback is vital for any business, as customers are the backbone of a business. Customers drive your business forward. Which is why Customer Feedback is an absolute critical factor for any organization. Extract key data regarding customers’ experiences and be conscious of what is expected/expecting from your business.
Versatile, Multi-functional
Universal, You Name It
Hospitals
Our Queue Management Solution is a complete queue management platform including registration, payment, outpatient clinic queuing, medicine reception etc.
Banking
Our bank queue management system manages the full cycle of service, from the moment customers enter the door until they leave.
Apparel & textile
The granularity of data provided by the queue management platform enables retailers to plan employee shifts more efficiently.
Restaurants
Our restaurant queue management increases revenue by reducing no-shows, reducing turn-aways, and shifting excess demand to off-peak hours.
Education
Instead of waiting in unending lines, our queue management software allows students to receive text alerts or phone messages, letting them know when it's getting close to their appointment or service time.
Airline
T S Technologies offers advanced technological solutions to optimize airport queues & improve customer experience, especially prior to boarding.
Hotels
With the evolution of cloud technology, hoteliers can embrace technologies that can be programmed to streamlined practices making operations more efficient, saving time for employees, and delivering excellent guest experiences by scaling to new heights.
Pubs & Bar
With our solution, ensure staff give regular updates to waiting customers, or use intelligent technology to keep them informed about how long their wait for a table will be, how many people are ahead of them in the queue and when their table is ready. It will put the power of choice firmly in their hands.
TS Customer Feedback Solution
Get closer to your customers, Customer feedback Solution gives direct insights on how people view your product or service and retain your customers. Get to know your customers in-detail. Customer Feedback Solution can tell you exactly the factors which are preventing your organization from achieveing the objectives.
Features and Benefits
- Measure customer satisfaction in real time.
- Customer Satisfaction Score (CSAT).
- Reduce Customer turnover .
- Implement Stategic Decisions.
- Increases customer loyalty.
Increase customer retention
We streamline all processes to ensure that all customers face as less hassle as possible while making sure that they receive their services in a timely and responsible manner.
Measure customer satisfaction
Through our Customer Feedback Solution, we can ensure that all aspects of your consumers’ needs are addressed through their feedback.
Gain insights to improve service
Improve the ability to segment, campaign, manage risks and increase lifetime value for customrs with our real-time analytics.
Customer
Satisfaction Score (CSAT)
CSAT (Customer Satisfaction Score) allows businesses to gain high quality responses from your clients. CSAT is integrated with TS Customer Feedback Solution, evaluate the quality of the service provided to your customers. Manage and enhance the needs of your customer's expectations. This allows to improve company benchmark performances.
Reporting & Live
Monitoring
Our system’s various utilities also include ticket designing software, configuration software and reporting tool. Reports can be drilled down on the basis of service or staff member for any duration of time. Its powerful reporting engine records in-depth stats to assist you with better decision making. Recorded variables include; service time, wait time, number of waiting customers, customers served, customers in a particular category.
Core Features
Real-Time Dashboard
Allows updates then and there in an
organized and comprehensive way.
Web Based
Completely online streamlined to
access all processes via Internet.
Generate Reports
These individual fragments are then organized into
pre-defined
reporting
formats for further analysis.
User Management
Allows you to limit and manage users
that have access to the
content.
Different Report Formats
Allows users to choose from an array
of comprehensive reporting
styles.
Central Monitoring
Ensures all processes are monitored
through one medium.